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Customer Service Representative

Job Overview:

The Earthling Co. is looking for a Customer Service Representative to join our team. This role will be responsible for managing and overseeing all customer inquiries, order adjustments, and returns/exchanges/refunds. You will be doing the tasks of a Customer Service Representative but will also manage all other Customer Service Reps. This role will be hourly, ~40 hrs/week with the majority of workload taking place on a 9-5 schedule.


Responsibilities:

  • Handling all customer inquiries and requests on your set schedule. This includes: Email, chat, social media, phone, etc.
  • Work closely with our warehouse team and ecommerce platform to ensure all order changes, returns/refunds, cancellations, and order issues are executed on and communicated in a timely manner.
  • Listen to the customer’s requests/needs, and make sure you’re meeting expectations.
  • Ensure you’re following all of our policies
  • Foster and perfect a positive customer experience/journey
  • Manage and lead continuous improvement projects for an easier, more streamlined and supportive customer service flow
  • Manage multiple tasks/projects at once

Professional Qualifications:

  • Experience in a CS or CS-related role (1-2+ years)
  • HS Diploma (College degree a bonus)
  • Excellent written and oral communication skills
  • Experience with Shopify, Gorgias, & Ecommerce preferred

Personal Qualifications

  • Team Player (collaborative with our team across all functions)
  • Self-starter/Motivated
  • Solution-oriented thinker & strong decision maker
  • Strong managerial skills
  • Great relationship building skills
  • Empathetic towards the customer experience
  • Honesty/Integrity
  • Someone interested and knowledgeable about sustainability and zero-waste

Does this sound like you? Please email us at hello@theearthlingco.comwith the email title "Customer Service Representative Position" and include your resume and a brief message introducing yourself!

join the movement, earthling!

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