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FAQ

Shampoo/ Conditioner Bars

Technique #1: Use the bar directly on your hair

Gently rub the wet bar directly onto your hair from scalp to ends in a combing or painting motion. Let it sit for 1-2 minutes, then rinse completely.

Technique #2: Create the lather in your hands

Rub the wet bar between your hands to create a nice lather. Using your fingers like a comb, smooth the lather along your hair. Let it sit for 1-2 minutes, then rinse completely. 

For a visual representation of these techniques, check out our "How To Use A Shampoo Bar" videohere.

Conditioning: Much like technique #1 above, we recommend “painting” the bar on your hair, starting at the ends and moving upward towards the scalp. When you can run your fingers through your hair, you will know that the conditioner is fully applied. 

Contrary to traditional conditioners, it is okay to rub the conditioner on your scalp. We actually recommend it! The oils are extremely moisturizing and rinse clean.

For a visual representation of this application method, check out our "How To Use A Conditioner Bar" video here.

Our shampoo and conditioner bars (original and new formula) last approximately 50-75+ washes (~2-6+ months)*

*Length of bar life depends on variable factors such as: hair length, frequency of use, and product care. These numbers have been observed from our own research and customer reviews/feedback, not any verified third-party.

All bars must be kept out of standing water to prolong use. Use a soap lift to preserve the life of your bar.

Yes. Our shampoo and conditioner bars are manufactured in Ohio and Colorado. 

They are suitable for all hair types!

Our bars contain cocoa butter and coconut oil to help moisturize your hair and scalp. These two ingredients also help keep colored/treated hair from losing color too fast.  

If you are looking for a gentler option, our new sulfate-free bars are the perfect addition to your hair care routine. They boast all of the botanical properties of the original bars, with a milder cleanser!

Yes,our bars are preservative and paraben free!

The shampoo bars and our "new formula" conditioner bars do not contain gluten ingredients*.

However, the original conditioner bars contain wheat germ oil and therefore are NOT gluten free. If your skin is sensitive to gluten, we would recommend proceeding with caution!

*Please be advised: While we do our best to accommodate those with severe allergies, we cannot guarantee that any of our products are entirely free from allergens or cross-contamination.

These bars are suitable for all hair types, including curly hair.

Both our shampoo and conditioner bars boast tons of useful ingredients for curly hair, such as:
All oils (coconut oil, hemp seed oil, red raspberry seed oil, olive oil, jojoba oil, apricot seed oil, wheat germ oil, rapeseed oil)
Cocoa butter
Vegetable glycerin
Vitamin E

Sodium Coco Sulfate (SCS) is a very mild cleanser and has been deemed a safe and gentle ingredient for your hair, skin & the planet. It is derived from the fatty acid of coconut oil and is not as harsh as SLS. 

If you follow the Curly Girl Method (CGM), and avoid sulfates in your hair care routine, our new bars are for you! Along with being paraben, silicone, filler, and preservative free like our other bars, these new bars are also sulfate free!  Perfect for gently cleansing and deeply nourishing your curls.

We also recommend our conditioner bars to nourish the scalp and strands, as well as for frizz management and moisture control. They can also be used as a leave-in treatment! To do so, simply rub some into your hair when you get out of the shower.

The bars are wrapped in a paper-based bag and sealed with a sugarcane label.

Both the bags and the labels are 100% HOME compostable/biodegradable.

With that being said, we are in the process of switching our packaging to 100% recycled cardboard boxes. This sturdier option will help better ensure the safety of your products during transit and will also be 100% HOME compostable/biodegradable. 

Our original shampoo bars are available in 2.0 and 2.5 oz sizes.

Our sulfate-free shampoo bar is 3.0 oz.

Our original conditioner bar is 1.4 oz.

Our new formula conditioner bar is 2.0 oz. 

All of our bars contain coconut oil and our new formula conditioner bars contain sweet almond oil. Because of this, anyone with severe nut allergies should purchase these bars with caution. 

Sodium coco sulfate (SCS) is a mild cleanser and what makes the bars lather. Along the way, sulfates got a bad reputation for being unsafe. SCS is derived from the fatty acids of coconuts (a renewable resource), not petroleum like SLS's. 

SCS has been deemed a safe ingredient by many environmental, cosmetic, and health watchdog groups.

After intensive research, we have determined that SCS is the best for human health as well as clean and naturally shiny hair.

However, if you prefer to avoid sulfate surfactants altogether, we now carry bars that are sulfate free! 

Yes! All of our bars are compact, and meet TSA size requirements, making them easy to take on the go!

The original shampoo and conditioner bars have a pH of 7.0-7.2.

The sulfate-free shampoo bars have a pH of 4-5.5. 

The new formula conditioner bars have a pH of 5-5.5. 

One shampoo or conditioner bar is predicted to save you roughly two to three average-sized plastic shampoo/conditioner bottles.

Therefore, 1 bar = 2-3 plastic bottles diverted. 

Packaging

Yes! We are proud to say our packaging is completely plastic-free!

We ship all of our items in paper mailers or cardboard boxes and seal them with paper tape.

Our paper mailers and cardboard boxes are made from 100% recycled materials! Our tape is paper based with a water-activated corn starch adhesive and water-based ink. 

Both the mailers and boxes can be composted or recycled. The paper tape can be recycled in the majority of facilities, however we encourage you to reach out to your local recycling facility and see what their equipment is capable of. It is possible that they screen out any material with adhesives. 

Shipping

Yes, we do!

Please be aware that we are shipping everything from our warehouse in Reno, Nevada and the customer is required to pay all duties & customs. 

Yes, while it depends on the country's policies and weight limits, our customers are currently required to pay any customs fees associated with their order.

Most of our international orders will be delivered straight to your door. However, some will require the customer to pick up their order at their local post office. 

It takes 2-5 business days to fulfill an order on average.

Shipping takes anywhere from 3-20 business days depending on your location.

For domestic orders, expect your item to arrive within two weeks. For international orders, delivery can range anywhere from 2-4 weeks.

Once your order has been fulfilled and a label has been created, you will receive tracking information via email. If you did not check out with an email address, you may not receive your tracking number.

Please allow 2-5 days for your tracking information to update. This wait time is dependent on the post office, but we are working on improving it.

If your item is stuck in pre-shipment for more than 7 business days, or you did not receive any tracking information, please reach out to us at hello@theearthlingco.com so we can help resolve these issues. 

If a package gets returned to our warehouse because of an incorrect address, or if there is no forwarding address, the customer will be responsible for paying for the second shipment.

An invoice will be issued to the customer via email for the new shipping costs.

Returns/Exchanges

While we're confident that you'll love your Earthling Co. products, we understand that things don't always work out! In an effort to support our customers as well as our beautiful Mother Earth, we have a 30-day satisfaction guarantee.

If you're not happy with the quality of our products, you can get your money back within 30 days of your purchase, refunded to your original payment method (excluding shipping fees).

To initiate the refund process, please email us at hello@theearthlingco.com with your order number and your reasoning/feedback.

To read our policy in full, please visit our return policy page.

Other Body Products

None of our products are tested on animals!

While some of our products contain beeswax, most of our products are formulated without animal products or byproducts.Please look at our individual product pages to know which products contain beeswax. 

Please be advised:As of now, our products are not certified vegan and therefore we cannot guarantee that there will not be any cross-contamination within our facility.

join the movement, earthling!

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