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FAQ

Shampoo/ Conditioner Bars

Technique #1: Use the bar directly on your hair

Gently rub the wet bar directly onto your hair from scalp to ends in a combing motion. Let it sit for 1-2 minutes, then rinse completely.

Technique #2: Create the lather in your hands

Rub the wet bar between your hands to create a nice lather. Using your fingers like a comb, smooth the lather along your hair. Let it sit for 1-2 minutes, then rinse completely. 

Conditioning: When using a conditioner bar, the biggest mistake people make is not using enough. These bars rinse very clean and it is impossible to over condition with them. You should rub the bars in until you can run your fingers through your hair while still in the shower.

Contrary to traditional conditioners, it is okay to rub the conditioner on your scalp. We actually recommend it! The oils do not strip your hair, are extremely moisturizing, and rinse clean.

Regular shampoo bars (2.4 oz) usually last 50+ washes, depending on length of hair and frequency of use.

Large shampoo bars (3.0 oz) usually last 75+ washes, depending on length of hair and frequency of use.

Conditioner bars (1.7 oz) usually last 60+ washes, depending on length of hair & frequency of use.

All bars must be kept out of standing water to prolong use. Use a soap lift to preserve the life of your bar.

Yes. Our shampoo and conditioner bars are made in Ohio. 

They are great for all hair types, including colored hair. 

Our bars contain cocoa butter and coconut oil to help moisturize your hair and scalp. These two
ingredients also help protect colored/treated hair from losing color too fast. 

Apricot seed oil, hemp oil, and red raspberry seed oil all protect your hair, help strengthen your strands, and promote hair growth, while preventing hair loss. Red raspberry seed oil is also a sunscreen.

The clays are used in the bars for detoxification, coloring, and to help hold the bars together. 

Yes, these bars are completely vegan and cruelty-free!

The shampoo bars are 100% gluten free.

The conditioner bars are NOT gluten free because they contain wheat germ oil. If your skin is sensitive to gluten, we would recommend proceeding with caution!

These bars are fantastic for all hair types, including curly hair.

Both our shampoo and conditioner bars boast tons of useful ingredients for curly hair, such as:
All oils (coconut oil, hemp seed oil, red raspberry seed oil, olive oil, jojoba oil, apricot seed oil, wheat germ oil, rapeseed oil)
Cocoa butter
Vegetable glycerin
Vitamin E

Coco sulfate (SCS) is a very mild cleanser and has been deemed a safe and gentle ingredient for your hair, skin & the planet. It is derived from the fatty acid of coconut oil and is not as harsh as SLS. 

We would recommend our conditioner bars to nourish the scalp and strands, as well as for frizz management and moisture control. It can also be used as a leave-in treatment! To do so, simply rub some into your hair when you get out of the shower. 

The bars are wrapped in a paper-based bag and sealed with a sugarcane label.

Both the bags and the labels are 100% HOME compostable/biodegradable.

The regular shampoo bar is 2.4 oz.

The large shampoo bar is 3.0 oz.

The conditioner bar is 1.7 oz.

Yes, these bars are 100% palm oil free.

Our glycerin is a byproduct of our soap making. It is a combination of coconut oil, avocado oil, olive oil, castor oil & rice bran oil. Ours is mostly coconut oil based.

These bars are handmade in a vegan kitchen, and left to cure in a room that is temperature and
humidity controlled. Because they are made in a kitchen setting, anyone with severe nut allergies
should purchase these bars with caution due to potential cross-contamination.

Sodium coco sulfate (SCS) is a mild cleanser and what makes the bars lather. Along the way, sulfates got a bad reputation for being unsafe. SCS is completely made from the fatty acids of coconuts (a renewable resource), not petroleum like SLS's. 

SCS has been deemed a safe ingredient by many environmental, cosmetic, and health watchdog groups. The molecules in SCS are large and cannot penetrate through the skin barrier, while SLS molecules are small and can get into your bloodstream. Once the lather is rinsed from your hair, the SCS goes right down the drain.

After intensive research, we have determined that SCS is the best for human health as well as clean and naturally shiny hair.

Yes! All of our bars are compact and TSA-approved making them easy to take on the go!

The essential oil blend for fragrance consists in less than 1% of the bar. If the bars aren't wrapped, the scent will dissipate rapidly.

Run the bars under water for a minute to minimize the fragrance if you would like a less robust scent.

Prefer no fragrance at all? Check out our unscented option!

These do not require an ACV rinse - at all. Our bars contain lemon peel and lemon juice which are very effective in removing any and all buildup. They leave your hair feeling squeaky clean, soft & moisturized!

Yes, these bars are 100% paraben and preservative free.

These bars have a pH of 7.0-7.2.

One shampoo or conditioner bar is predicted to save you roughly three average-sized plastic shampoo/conditioner bottles.

Therefore, 1 bar = 3 plastic bottles diverted. 

They do not collect bacteria. The bars contain coconut oil which naturally kills bacteria.

Add a soap lift to your order to preserve the life of your bar and prevent any scum buildup. 

Packaging

Yes! We are proud to say our packaging is completely plastic-free!

We ship all of our items in paper mailers or cardboard boxes and seal them with paper tape.

Our paper mailers are made from 100% recycled materials. Our cardboard boxes are not currently made from recycled materials but we are working on changing that! Our tape is paper based with a water-activated corn starch adhesive and water-based ink. 

Both the mailers and boxes can be composted or recycled. The paper tape can be recycled in the majority of facilities, however we encourage you to reach out to your local recycling facility and see what their equipment is capable of. It is possible that they screen out any material with adhesives. 

Shipping

Yes, we do!

Please be aware that we are shipping everything from our warehouse in Reno, Nevada and the customer is required to pay all duties & customs. 

Yes, while it depends on the country's policies and weight limits, our customers are currently required to pay any customs fees associated with their order.

Most of our international orders will be delivered straight to your door. However, some will require the customer to pick up their order at their local post office. 

It takes 2-5 business days to fulfill an order on average.

Shipping takes anywhere from 3-20 business days depending on your location.

For domestic orders, expect your item to arrive within two weeks. For international orders, delivery can range anywhere from 2-4 weeks.

Once your order has been fulfilled and a label has been created, you will receive tracking information via email. If you did not check out with an email address, you may not receive your tracking number.

Please allow 2-5 days for your tracking information to update. This wait time is dependent on the post office, but we are working on improving it.

If your item is stuck in pre-shipment for more than 7 business days, or you did not receive any tracking information, please reach out to us at hello@theearthlingco.com so we can help resolve these issues. 

If a package gets returned to our warehouse because of an incorrect address, or if there is no forwarding address, the customer will be responsible for paying for the second shipment.

An invoice will be issued to the customer via email for the new shipping costs.

Returns/Exchanges

While we're confident that you'll love your Earthling Co. products, we understand that things don't always work out! In an effort to support our customers as well as our beautiful Mother Earth, we accept returns of unused, unopened products within 20 days of your postmarked delivery date.

To initiate the return process, please email us at hello@theearthlingco.com with your order number and your reasoning/feedback BEFORE sending us your product.

To read our policy in full, please visit our return policy page.

Other Body Products

All of our products are cruelty-free. 

Not all of our products are entirely vegan.Some of our products are made with beeswax, which is sourced from ethical beekeepers who protect and care for their bees. Please look at our individual product pages to know which products contain beeswax. 

join the movement, earthling!

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