Return Policy

CHANGING OR CANCELLING ORDERS
We work hard to fulfill orders quickly—sometimes within just a few hours—so we can’t guarantee modifications once your order has been placed. However, we’re happy to check and see if a change is still possible.

To request a cancellation or modification:

Email us at hello@theearthlingco.com as soon as possible. Use the subject line: URGENT CHANGE NEEDED.
Include your order number and the specific change you’re requesting (e.g., cancellation, adding or removing an item, or editing the address).

Our team is available Monday–Friday, 9 AM–6 PM PST, and we’ll do our best to accommodate your request if your order has not yet been fulfilled.

RETURNS & REFUNDS
We’re confident you’ll love your Earthling Co. products, but we understand that sometimes things don’t work out. That’s why we offer a 30-day satisfaction guarantee for all items purchased on our website.

To initiate a return:

Email us at hello@theearthlingco.com within 30 days of delivery.
Include your order number and a brief explanation of why you were not satisfied.

Our team will respond promptly to guide you through the process.

Please note: Original shipping costs are non-refundable.

REFUND EXCEPTIONS
The following items are not eligible for returns or refunds:

Final sale items
Items outside the 30-day satisfaction guarantee
Products not purchased from theearthlingco.com
International orders

EXCHANGES
While we do not accept physical returns, if you are unhappy with the item you ordered, we’d be happy to help you find the best option for your needs. Please email hello@theearthlingco.com for further assistance.

DAMAGED OR DEFECTIVE ITEMS
If your item arrived damaged or defective, please email us at hello@theearthlingco.com. We’ll work with you to make it right.

We’re committed to providing exceptional service while keeping our environmental impact in mind. If you have any questions or concerns, don’t hesitate to reach out—we’re here to help!