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CHANGING OR CANCELLING ORDERS:
Once you submit your order, our team begins diligently working to get it to you as quickly as possible. Because of this, we can only accept changes or cancellations within 24 hours of your original purchase date only if your order has not been marked as fulfilled by our warehouse.
If you would like to make any changes to your order, please email us at firstname.lastname@example.org as soon as possible so we can try to accommodate your change or cancellation request. We're here to help 9am-6pm PST Monday - Friday.
While we're confident that you'll love your Earthling Co. products, we understand that things don't always work out! In an effort to support our customers as well as our beautiful Mother Earth, we have a 30-day satisfaction guarantee for all items purchased on our website.
Refund & Return Exceptions:
Please email us at email@example.com with your order number and your reasoning/feedback for why you were not satisfied with our products within 30 days after delivery. We will answer your inquiry ASAP in order to assist you.
Unfortunately, we can not accommodate exchanges on any products.
PLEASE NOTE: For all returns, your original shipping costs will not be refunded.
*COVID-19 Update: to maintain health and safety of our staff and customers, we will not be accepting mail-in returns for any USED products during this time. With that being said, please email us at firstname.lastname@example.org if you have any issues with your order, and we will address these on a case-by-case basis.
If your item arrived defective or broken please reach out to us by email at email@example.com.