CHANGING OR CANCELLING ORDERS:
Once you submit your order, our team begins diligently working to get it to you as quickly as possible. Because of this, we can only accept changes or cancellations within 24 hours of your original purchase date only if your order has not been marked as fulfilled by our warehouse.
If you would like to make any changes to your order, please email us at email@example.com as soon as possible so we can try to accommodate your change or cancellation request.
While we're confident that you'll love your Earthling Co. products, we understand that things don't always work out! In an effort to support our customers as well as our beautiful Mother Earth, we accept returns of unused, unopened products within 20 days of your postmarked delivery date.
To initiate the return process, please email us at firstname.lastname@example.org with your order number and your reasoning/feedback BEFORE sending us your product:
Unfortunately, we can not accommodate exchanges on any products.
PLEASE NOTE: For all returns, your original shipping costs will not be refunded. Also, we do not have any restock fees for returning your item(s) but we do ask that you pay the shipping cost to return your item to our warehouse.
Send all returns to:
*COVID-19 Update: to maintain health and safety of our staff and customers, we will not be accepting mail-in returns for any products (including unused or unopened) during this time. With that being said, please email us at email@example.com if you have any issues with your order, and we will address these on a case-by-case basis.
If your item arrived defective or broken please reach out to us by email at firstname.lastname@example.org.